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This is a tutorial intended to teach you how to use the Problem Steps Recorder (or PSR) that is bundled with Windows 7.
One of the coolest new tools in Windows 7 is the Problem Steps Recorder (PSR) — especially for those of us who provide tech support to Windows users. No matter how hard they try, users often have problems accurately describing the problem they’re experiencing or the steps they took before or after experiencing it. Sure, Remote Assistance can be a godsend in those situations. But you can’t always connect to the user’s computer in real time. That’s when the PSR comes in handy.
It’s really a type of screen capture software that records all actions — keystrokes, mouse clicks, etc. — and saves the sequence of events in an MHTML page that documents every step the user took, along with screenshots.
Source: 10 cool tools in Windows 7
Step 1. Tap the Windows key and type psr.exe into the Start menu, then tap Enter
You don't need to use the mouse at all for this step — in fact it's faster if you don't. Just tap the Windows key on your keyboard to open the Start menu, and the cursor will automatically move to the search box. Just start typing psr.exe into the box and the list will filter to show you the correct application.
As it's already selected, you can just press Enter to run it. Alternatively, single-clicking on the search result with your mouse will open it as well.
Step 2. The Problem Steps Recorder will launch. Click on "Start Record"
If you've completed Step 1, you'll now see the Problem Steps Recorder on your screen. Click on "Start Record" to begin recording your actions.
Step 3. Reproduce the bug
Now it's time to reproduce the bug. Whatever the problem was, try to make the same problem appear again.
While you're trying to reproduce the bug, you can click on the "Add Comment" button if you want to add more information. It will firstly ask you to select a part of the screen to talk about, then will offer you the chance to write an explanation into a text area.
Step 4. Click on "Stop Record" to stop recording, and save the file to your Desktop
Click on "Stop Record" to stop recording your actions. The program should then prompt you to save a ZIP file to your Desktop.
Enter a name for the file, and click on the Save button to continue.
Step 5. Find the file you just saved, and upload it to a Wikidot site
Look at your computer's desktop for the file you just saved - using the same file name you gave it.
Upload this ZIP file to any Wikidot site (except a private site!) and then link to it in your forum post or bug report so that people can have a look at it.
Optional. Before uploading the file in Step 5
If you'd like to see the contents of what you are uploading, to make sure you're not giving people potentially sensitive or private information, you can read the report for yourself first.
Just double-click on the ZIP file on your Desktop and you'll be given a listing of all the files in the compressed folder. There will only be one, and it'll be listed as an "MHTML Document".
Double-click on this document to read the report.
